Forums
If you offer a complex product or service that requires a great deal of support, then a forum can be effective way to organize those discussions with your clients. In addition, it lets your clients help each other and you can designate some of your forum members as experts who can maintain some control over the topics that are posted and keep the forum focused on business.
Forums give your clients a way to ask basic questions and get them answered by other users. It isn’t a replacement for your help desk, but it can take the place of most level 1 questions. Getting feedback from your clients is also a great benefit of using a discussion forum on your website.
If you want more information on how a forum can help you lower your support costs and get more feedback from your clients, give us a call today.